Predictive network maintenance keeps MSP’s customer networks humming

To deliver first-rate service, Managed Service Provider (MSP) operations teams need to ensure their customer networks consistently run at high reliability and resilience—without failures from IT or cybersecurity issues.

That’s challenging since networks are changing continuously, opening doors to cyber, hardware, and software risks. Feature and security updates from multiple vendors, new assets or those going obsolete, and frequent network configuration and segmentation changes all make failure prevention an ongoing maintenance task.

Network maintenance is even more complex now, as networks become software-based and virtual. Instead of just focusing on multivendor physical devices and wiring, operations must also address dynamic logical connectivity. This digital environment dramatically increases the number, frequency, and variety of cybersecurity threats.

Netformx AssetXpert 3.0 gives MSPs an ongoing, accurate view of their customer network environment, automatically assesses network and cyber risks, and prioritizes the firestorm of threats and alerts so you can focus your efforts on the issues with the greatest impact.

What’s the network’s posture? It’s vulnerability status!

You’ve probably heard of security posture, a term that reflects how well an organization is protected against security breaches. With the convergence of network and security, the network posture today must do a multivendor assessment of all aspects of the network and its controls (services, software, hardware). To detect vulnerabilities, it must map and analyze both physical and logical network aspects, network structure and topology (including firewalls that limit physical connectivity between logical network segments) and end-point devices.

AssetXpert 3.0 determines a network’s state through continuous, cloud-based discovery using a simple software scanner. The assessments provide a detailed current multivendor network inventory and related issues such as end-of-life, physical and logical structural or topology risks before they escalate into service disruptions. These insights are essential to effective customer network maintenance.

A unique value add is end-customer portals. You can differentiate your services, increase stickiness, brand awareness, and customer value by giving your customers access to their network assessment summary via AssetXpert end-customer portals.

Why predictive network maintenance? Fix potential issues before they break!

AssetXpert 3.0 raises the bar on network maintenance by predicting and prioritizing ever-changing threats to reliability and resilience, whether IT or cyber, so you can focus on the most critical issues and continually improve and maintain your customers’ networks.

AssetXpert predictive network maintenance evaluates the multivendor network’s posture to determine what steps are most important to reducing future risks and making the network as secure and high-performing as possible. The deep predictive analysis is powered by our AI machine reasoning engine.

Because the AssetXpert assessments are ongoing, they are also comparative, enabling you to compare your customer’s network today to their network yesterday or even 3 months ago. These historical views provide the data essential for our machine reasoning insights and recommendations.

Powerful predictive network maintenance sets AssetXpert apart from other solutions by providing:

• AI-based maintenance insights
• Prioritized actions you need to take to prevent reliability and resilience degradations
• Network posture risks
• Optimized use of MSP/MSSP resources

AssetXpert predictive network maintenance mitigates risks to your customer networks

Networks have become very complex and are subject to ongoing changes. Through predictive network maintenance based on AI machine reasoning, Netformx AssetXpert 3.0 can be a game changer for MSPs to ensure customer networks have healthy postures that mitigate risk and perform as expected.

As a result, MSPs can expect:

• A higher level of customer service
• A more resilient network
• Prioritized remediation suggestions
• More efficient operations

Learn more about AssetXpert 3.0 in the datasheet and the product update article.

Reach out to your account manager or sales@netformx.com with any questions or opportunities. We are happy to help!