Filters

SuccessXpert v1.0 – Cisco Partner-Ready CSM Tool is now GA

Netformx SuccessXpert v1.0 is a Cisco Partner-ready Customer Success Management tool that enables Customer Success (CS) and Customer Experience (CX) teams to quickly pass the CX Advanced tooling audit. Additionally, they can continuously manage their CS motions such as health score, consumption, interactions and more with the ongoing Cisco data feeds that only Netformx can provide.

The Netformx Advantage:

  • Automatically calculate the required customer success Health Scores
  • Simplify and scale customer interactions according to the Partner’s custom playbooks or built-in templates
  • Deliver customized Alerts and Notifications
  • Complete steps to ensure Cisco Lifecycle Incentive (LCI) rewards are earned
  • Ensure the customer’s desired business outcomes are realized
  • Comply with Cisco Advanced Customer Experience Specialization automation tool requirements
  • Provide automated Cisco data feeds for subscription, utilization, incentives, Lifecycle Incentive activity and order data, thereby eliminating manual uploads

 

In last week’s press release we were delighted to have Veytec share their experience on how they used SuccessXpert to pass the Advanced Audit without any CSM buildout.

“Excellent customer experience is a competitive differentiator. SuccessXpert helped us to not only quickly pass Cisco’s CX Advanced Specialization audit, but we also continue to use it daily to maximize our LCI rewards and ensure ongoing customer engagement.”
— Pat Henson, VP of Operations at Veytec

Thank you to our 3 early adopters of SuccessXpert while it was still in Alpha. We are excited that you were able to quickly pass your tooling audits.

 

 

Contact your account manager or sales@netformx.com if you are interested in looking at SuccessXpert in preparation for your Cisco Advanced CX Specialization tooling Audit prior to the April 2022 deadline.

Resources:  Read the Datasheet